🚚Shipdelight: Feature Scope

Overview

LimeChat integrates seamlessly with Shipdelight, enabling automated order tracking and proactive customer communication via WhatsApp. This integration utilizes Shipdelight’s API to fetch real-time order statuses and webhooks to monitor delivery failures (Non-Delivery Reports - NDR). By leveraging this integration, businesses can enhance their customer experience through timely and informed interactions.

Features

1. Automated Order Tracking

   • Retrieve real-time order statuses from Shipdelight’s API.

   • Provide automated responses to customer order tracking inquiries via LimeChat’s chatbot.

2. Delivery Failure (NDR) Notifications

   • Listen to Shipdelight webhooks for failed deliveries (NDR).

   • Trigger WhatsApp message campaigns to notify customers and facilitate delivery rescheduling or issue resolution.

3. Secure API-Based Communication

   • Uses an API Secret Key for authentication and secure data exchange.

   • Ensures encrypted and seamless communication between LimeChat and Shipdelight.

User Permissions & Data Access

Data Accessed by LimeChat

• Order Information (Order ID, Status, Tracking Details)

• Delivery Status Updates (Dispatched, In Transit, Delivered, Failed)

• Non-Delivery Reports (NDR) (Failure Reasons, Delivery Attempts, Customer Actions)

Permissions Required

• Read access to order status and tracking information

• Webhook subscription for real-time NDR updates

• Messaging permissions to trigger WhatsApp campaigns for failed deliveries

Use Case

• E-commerce Brands can automate order tracking and improve customer engagement.

• Customer Support Teams can proactively manage failed deliveries, reducing Return to Origin (RTO) rates.