> For the complete documentation index, see [llms.txt](https://limechatai.gitbook.io/limechat-product-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://limechatai.gitbook.io/limechat-product-guide/automation/integrations/courier-aggregator/shipdelight/shipdelight-feature-scope.md).

# Shipdelight: Feature Scope

### Overview

LimeChat integrates seamlessly with **Shipdelight**, enabling automated order tracking and proactive customer communication via WhatsApp. This integration utilizes Shipdelight’s API to fetch real-time order statuses and webhooks to monitor delivery failures (Non-Delivery Reports - NDR). By leveraging this integration, businesses can enhance their customer experience through timely and informed interactions.

### Features

1. **Automated Order Tracking**
   * Retrieve real-time order statuses from Shipdelight’s API.
   * Provide automated responses to customer order tracking inquiries via LimeChat’s chatbot.
2. **Delivery Failure (NDR) Notifications**
   * Listen to Shipdelight webhooks for failed deliveries (NDR).
   * Trigger WhatsApp message campaigns to notify customers and facilitate delivery rescheduling or issue resolution.
3. **Secure API-Based Communication**
   * Uses an **API Secret Key** for authentication and secure data exchange.
   * Ensures encrypted and seamless communication between LimeChat and Shipdelight.

### User Permissions & Data Access

#### **Data Accessed by LimeChat**

* **Order Information** (Order ID, Status, Tracking Details)
* **Delivery Status Updates** (Dispatched, In Transit, Delivered, Failed)
* **Non-Delivery Reports (NDR)** (Failure Reasons, Delivery Attempts, Customer Actions)

#### **Permissions Required**

* Read access to order status and tracking information
* Webhook subscription for real-time NDR updates
* Messaging permissions to trigger WhatsApp campaigns for failed deliveries

### Use Case

* **E-commerce Brands** can automate order tracking and improve customer engagement.
* **Customer Support Teams** can proactively manage failed deliveries, reducing Return to Origin (RTO) rates.


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